Terms & Conditions
Please read our terms and conditions before placing your order so that you know exactly what you can expect from our service.
Important changes to our service in light of the UK leaving the EU: With the UK leaving the EU in January of 2021 this will change the way goods are traded from the UK to the EU. This will mean that some orders will now be subject to taxes and customs charges, levied by the country of destination. You will now be responsible for paying these charges. Your delivery provider will get in touch with you about how much the charges are and how you should pay them – which may differ from country to country. Please beware that if you refuse to pay these charges and the goods are returned to us that we will only be able to refund you less the postal/carriage charge we paid to send your items and the total bill for the return journey back to us . We sincerely apologise for any inconvenience this may cause and continue to hope that the situation will improve as our new trading rules are refined.
Please note we cannot always deliver to a Post Office Box. Please supply a residential or business address for delivery.
Delivery Times: Firstly, please bear in mind we are a two-person team. We process, pack and ship all orders ourselves. We have no offices or staff! So please be patient when dealing with us. The summer months of July and August can be very busy for us as we are recording the crop circles regularly during these months, so anticipate that orders may take a little longer this time of year. Christmas time is also a busy time (as it is for many other mail order services). If you need an item as a gift, please order well in advance, and you can contact us to let us know if you need an item quickly – if we can help we will.
We aim to get your orders to you as quickly as we can (1-2 weeks), but please allow 28 days for delivery worldwide. Items can sometimes be unduly delayed at customs, when this happens it can take up to 6 weeks for your package to be delivered. All items sent inside the UK are sent Royal Mail or courier and outside the UK orders are sent Royal Mail International Standard service, or courier, depending on the items being sent. Please anticipate longer delivery times at present due to new trading procedures in the light of Brexit and the effects of the global covid pandemic.
When placing your order: Please take extra care when filling out your details to send to us. We need your full postal address, including your post/zip code to make sure your item gets to you. We can take no responsibility for items that cannot be delivered because of an insufficient or incorrect address supplied to us. You will be asked to repay the postage before any item returned to us for these reasons can be resent. You will also be asked to repay the postage if an item is returned to us for non-collection from a post office, or because you were not there to receive the delivery.
Returns Policy: We regret that we can only accept returns on the basis that your goods have arrived damaged or are faulty. If your item does arrive damaged or is faulty please contact us with your order details and we will be pleased to send you a replacement.
Payment: All our payments are processed securely using PayPal. You do not need a PayPal account to use this service, we also accept all major credit and debit cards via the secure PayPal system. With our new faster checkout system it couldn’t be easier. Anyone with any queries about our shop please contact us – we’ll be happy to help if we can!
Discount Offers: Our offers are only valid for the dates stated. We regret that we cannot include discounts/offers on any orders made outside the stated offer/discount dates.
VAT Registration Number: GB 133 5660 25 (all prices shown on our online shop are inclusive of VAT)
Should anyone need a vat receipt for VAT purposes they need to contact us to request one.
Contact us: Please contact us with any queries, questions or problems you may have.
Tel: +44 (0) 23 9235 2867 from 10.00am – 5.00pm GMT